Client Care Coordinator

Part-time | Thame | Starting January 2027

We’re creating a new independent veterinary practice in Thame, designed from the ground up to make veterinary care feel more thoughtful, personal and easy to navigate for pets, clients and the people who work here.

Our Client Care Coordinators will be central to that. This is much more than a traditional receptionist role: you’ll be the first person a client speaks to, the first person they see when they arrive and the person helping everything feel calmer, easier and better organised.

Veterinary practices can be emotional places. You might meet someone excited about a new puppy, worried about a sick pet or saying goodbye to a much-loved companion. We need someone warm and engaging, but also emotionally intelligent, able to read a situation, use good judgement and know when someone needs reassurance, information or simply a little space.

What you’ll do

  • Welcome clients and pets and help put them at ease

  • Manage appointments, calls, emails and enquiries

  • Keep clients informed and coordinate closely with our vets and nurses

  • Recognise when something is urgent, sensitive or needs clinical input

  • Handle payments, insurance and client administration

  • Deal with concerns calmly and sensitively

  • Keep front of house organised, welcoming and running smoothly

You’ll probably be a good fit if you:

  • Genuinely enjoy helping and talking to people

  • Are warm, friendly and approachable

  • Have high emotional intelligence and good judgement

  • Communicate confidently with a wide range of people

  • Stay calm and organised when things get busy

  • Notice what needs doing and take ownership

  • Are discreet, dependable and good with detail

Previous veterinary experience would be useful, but it isn’t essential. Experience in hospitality, healthcare or another high-quality service environment could be just as relevant. We can teach veterinary systems and terminology; people skills, judgement and warmth matter more.

How to apply

Please send your CV and a short note telling us:

Why does Ottie & George appeal to you, and what does really good client service look like to you?

It doesn’t need to be long or formal, we’d just like to get a sense of you.

careers@ottieandgeorgevets.co.uk

We’d love to hear from you.