OTTIE & GEORGE VETS – PRIVACY POLICY

Last updated: September 2026

Who we are

Ottie & George Vets is an independent veterinary practice opening in Thame.

For the purposes of UK data protection law, Ottie & George Vets is responsible for the personal information we collect through this website.

If you have any questions about how we use your personal information, you can contact us at:

Email: hello@ottieandgeorgevets.co.uk
Address: 2 Jefferson Way, Thame, Oxfordshire, OX9 3SZ

Information we collect

When you use our website, we may collect information that you choose to provide to us, including:

  • your name;

  • your email address;

  • information you provide through our forms and surveys; and

  • basic information about your pet, such as whether you have a dog, cat or other pet.

Our website may also collect technical information about how you use it, such as your device, browser and website usage information. Some of this may be collected through cookies and similar technologies.

How we use your information

We may use your information to:

  • send you updates you have requested about Ottie & George, including our opening and registration;

  • respond when you contact us;

  • understand what prospective clients would like from the practice;

  • operate, maintain and improve our website; and

  • meet our legal and regulatory obligations.

Our lawful basis for using your information

Under UK data protection law, we need a lawful basis for processing your personal information.

Where you have asked us to keep you updated by email, we will use your information to provide the communications you have requested. Where we rely on your consent, you can withdraw it at any time.

For some other activities, we may process information because it is necessary for our legitimate interests in establishing and operating Ottie & George, provided those interests do not override your rights and interests

We may also process information where necessary to comply with a legal obligation.

Email updates

If you ask us to keep you posted, we will use the email address you provide to send you relevant Ottie & George updates

You can change your mind at any time. Every marketing email we send will include a way to unsubscribe, or you can contact us at hello@ottieandgeorgevets.co.uk.

Who we share information wit

We don't sell your personal information.

We may use trusted service providers to help us operate our website and communicate with you. These may include our website hosting, email, IT and email-marketing providers.

These organisations may process personal information on our behalf and are required to handle it appropriately.

International transfers

Some of the technology providers we use may process information outside the UK.

Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place as required by UK data protection law.

How long we keep your information

We will only keep personal information for as long as we reasonably need it for the purpose for which it was collected, including to meet any legal, accounting or regulatory requirements

If you unsubscribe from our email updates, we may retain limited information necessary to record your preference and ensure we don't send you further marketing emails.

Your rights

Depending on the circumstances, UK data protection law gives you rights over your personal information, including the right to:

  • ask for a copy of the personal information we hold about you;

  • ask us to correct inaccurate information;

  • ask us to delete your information;

  • restrict or object to how we use your information;

  • withdraw consent where we rely on consent; and

  • ask us to transfer certain information to you or another organisation.

You can exercise these rights by contacting hello@ottieandgeorgevets.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about how we use your personal information.

Cookies

Our website may use cookies and similar technologies to make the website work and, where you have agreed, to understand how people use it.

You can find more information in our Cookie Policy and manage your cookie preferences through the website's cookie settings.

Changes to this policy

We may update this Privacy Policy as Ottie & George develops and the services available through our website change. The latest version will always be published on this page.